The personal touch… – Birds on the Blog

The personal touch…

Building and running a business is hard work.  Most businesswomen are busy.  Let’s face it – people are busy.

I’ve done a lot of challenging jobs in my time.  Working full-time as a political adviser and doing my Masters was fine as long as I didn’t expect any sleep.  The learning curve doing both was hard, the hours long, surviving on excessive amounts of caffeine and having to operate on all four cylinders 24/7.

Running a business is a whole other thing

It’s a mix between being a student and a first-time author.  A student because there is NEVER nothing to do.  No matter how hard you’ve studied or worked – there are a hundred things in your to-do list.  A first-time author – because you’ve produced something so personal that it’s essential that everyone love it.  I imagine it’s a little like being a parent, having this bundle of joy – the product of your genes and you desperately want everyone to love it.  Personal – oh so personal.

I think I remember a time when business was about business.  Marketing and sales were about products or services, the benefits they could offer to your customers’ lives.

When did it become about us?

When did we become the ‘face’ of our business?  When did our ‘stories’ become as important as the benefits they can get from our products and services?  When did ‘seeing us’ become so important?

I’d imagined when I set up a writing business that I would work hard, behind a computer and not have to ‘do peopling’.  How wrong I was.  I walked into a new world I wasn’t ready for.

Even in politics – in a high-profile world where I gave advice and wrote words that would more often than not find their way to the news – I was behind the scenes and perfectly happy there.  I was unprepared for the requirement for the personal touch.

Like you, I have had to become the ‘face’ of my business.  What I say, how I say it, what I wear are all part of my ‘brand’.  I remember when brand meant a logo and a matching letterhead.

For most of us, it’s a case of grin and bear it.  This is the way of business – telling our stories on Facebook and LinkedIn rather than uploading the contents of our hard-earned CVs and expecting it to work as it always had.

Worse, we have to ‘show’ ourselves – not just networking – that’s always been true – but on video and FB Lives.  We need to show the good, the bad and the ugly in measured ways.

In some ways this new ‘real’ is handy for those of us who don’t get up at 5am, drink wheatgrass and run five miles before finishing a PhD dissertation before lunch.  It’s okay to say that we’ve had a rubbish day, to do a video with no makeup and to express a dire need for caffeine.

People buy people we know that.  But is anyone else being dragged kicking or screaming into this new “face of the business” thing?

About the Author Nicole Johnston

I have a misspent youth in politics and government and had the chance to work with some amazing people including Gordon Brown and Kim Beazley. My PhD was brought to an abrupt halt because I re-discovered my passion for writing fiction and my brain simply refused to engage any longer with administrative law. That was in 2005 and many and several manuscripts ago. Two of them ‘The Cabinet Maker’ and ‘Winter City’ can be found on here. My first delve into crime fiction will be out later this year. Unable to keep my love of writing to myself I have two free online writing tribes on Facebook where I share the information, knowledge and skills I’ve been lucky enough to pick up over the years. You’re very welcome to join me there for some encouragement to get your own books finished.

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